Shipping, Returns & Refunds

Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

Shipping Rates

United States

§ Free USA shipping on orders over $150

§ Standard Shipping: $7.90

§ Priority Shipping (1-2 business days): 12.90

§ All orders ship tracked.

International

§ International Standard Shipping: $22

§ Free International Shipping on orders over $299

§ DHL Express rates available at checkout.

§ All international orders ship with tracking.

Shipping Times

§ USA & Cananda:3-7 Business days

§ International: 7-14 business days

Customs & Duties

International orders may be subject to customs fees, which are the customer’s responsibility. Dear Juliet cannot control or predict these charges.

Missed Delivery

If no one is available to receive your package, the courier will leave a delivery attempt notice and redirect your parcel to the nearest pickup location or post office.

Incorrect Shipping Address

If you have entered an incorrect address, please contact us immediately.
If the order has already been shipped, we won’t be able to change the address, recall the parcel, or issue a refund for undeliverable orders.

Returns

We accept returns on eligible items within 30 days of delivery.

To qualify for a return, your jewelry must be:

Unworn and unused
In its original condition
Returned with its original packaging, including any jewelry boxes, pouches, and tags supplied with the item
Accompanied by proof of purchase or an order number

We reserve the right to reduce or decline refunds for items that show signs of wear, damage, or improper handling, subject to applicable consumer protection laws.

Please contact us before sending any item back. Returns sent without prior authorization may not be accepted, except where applicable law provides otherwise.

How to Start a Return

To request a return, email us at dearjulietejewelry@gmail.com within 30 days of receiving your order.

Please include your order number and the item you wish to return.

Once your request has been reviewed, we will provide return instructions and the appropriate shipping address.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost or damaged in transit before they reach us, except where applicable law requires otherwise.

If your item arrives damaged, defective, or incorrect, Dear Juliet Jewelry will cover reasonable return shipping costs or provide another appropriate resolution.

Original shipping charges are non-refundable for voluntary returns unless otherwise required by law.

Damaged, Defective, or Incorrect Items

Every Dear Juliet piece is carefully inspected before shipping.

Please inspect your order upon arrival. If your jewelry arrives damaged, defective, or incorrect, contact us as soon as possible.

Include your order number, a brief description of the issue, and photographs where available.

We will review the issue and arrange an appropriate resolution, which may include a replacement, repair, or refund.

Your statutory rights regarding defective or misdescribed goods remain unaffected.

Exceptions & Non-Returnable Items

The following items are generally not eligible for change-of-mind returns:

Personalized or custom-made jewelry: Pieces created or modified specifically for you.
Earrings: For hygiene reasons, earrings may be excluded from returns where permitted by applicable law and where any required conditions for the exclusion have been met.
Final-sale items: Products clearly identified as final sale before purchase.
Gift cards: Except where required by law.

Regularly discounted or promotional items remain eligible for returns unless clearly marked as final sale before purchase.

These exclusions do not affect your legal rights if an item is defective, damaged, incorrectly supplied, or otherwise fails to meet applicable consumer protection requirements.

Exchanges

We are happy to assist with exchange requests, subject to product availability and return eligibility.

Please contact us before returning an item for an exchange.

If your preferred piece is unavailable, we may recommend returning the eligible item for a refund and placing a new order.

Customers are responsible for shipping costs associated with voluntary exchanges unless otherwise agreed or required by law.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will generally be processed within 5 business days of receiving and inspecting the returned item, or sooner where required by applicable law.

Refunds will be issued to your original payment method unless otherwise agreed or required by law.

Please allow additional time for your bank or payment provider to process the refund.

For voluntary returns, original shipping charges are generally non-refundable.

Any deductions for diminished value or damage will be made only where permitted by applicable law.

Cancellations

Orders cannot be cancelled after 2 hours of placing the order, as they may already be processed. If the order ships, you may return it following our return policy.

European Union Returns & Cancellations

If you are a consumer in the European Union purchasing online, you generally have the right to cancel your order within 14 days of receiving your goods, without providing a reason, unless a legal exemption applies.

To exercise this right, notify us of your decision to cancel within the applicable cancellation period.

You must return the goods within 14 days after notifying us of your cancellation.

For eligible cancellations:

We will refund the product price and the original standard delivery charge, where applicable.
Additional charges for express or premium delivery are not refundable beyond the cost of standard delivery.
Refunds will be issued within 14 days of receiving your cancellation notice, although we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back.
Customers are responsible for direct return shipping costs for change-of-mind cancellations, provided those costs were disclosed before purchase.

Certain items, including clearly personalized or custom-made products, may be exempt from the statutory cancellation right.

Sealed goods that are unsuitable for return for health protection or hygiene reasons may also qualify for an exemption if the seal is broken after delivery, where the relevant legal conditions are satisfied.

Your statutory consumer rights remain unaffected.

United Kingdom Returns & Cancellations

If you are a consumer in the United Kingdom purchasing online, you generally have the right to cancel your order within 14 days of receiving your goods, without providing a reason, unless a legal exemption applies.

You must notify us of your decision to cancel within the applicable cancellation period and return the goods within 14 days of notifying us.

For eligible cancellations:

We will refund the product price and the original standard delivery charge, where applicable.
Additional charges for express or premium delivery are not refundable beyond the cost of standard delivery.
Refunds will be processed within 14 days of receiving the returned goods or receiving evidence that they have been sent back, as applicable.
Customers are responsible for direct return shipping costs for change-of-mind cancellations, provided those costs were disclosed before purchase.

Personalized or custom-made jewelry may be exempt from the statutory cancellation right.

Hygiene-related exclusions apply only where the relevant legal requirements are satisfied.

Nothing in this policy limits your statutory rights under UK consumer protection laws.

International Returns

For customers outside the United States, European Union, and United Kingdom, our standard 30-day return policy applies to eligible items, subject to applicable local consumer protection laws.

Customers are responsible for international return shipping costs for change-of-mind returns.

Any customs duties, import taxes, or fees paid to third parties may not be refundable by Dear Juliet Jewelry. Customers may be able to seek reimbursement directly from the relevant customs authority.

Please contact us before arranging an international return so we can provide the appropriate instructions.

This policy does not limit or exclude any rights available to consumers under applicable law.

Discounts & Promo Codes

§ Only one promo code may be used per order.

§ Promo codes cannot be added after an order is placed.

§ Minimum spending or exclusions may apply.

§ Codes are non-transferable and must be used by the intended recipient.

§ Misuse of discount codes may lead to order cancellation or account suspension.

§ Dear Juliet reserves the right to modify or withdraw promotions at any time.